Treating Customers Fairly

Treating Customers Fairly

As Tudor Mortgage & Finance are fully authorised and regulated by the Financial Conduct Authority, we are committed to Treating Customers Fairly (TCF). These principles guide how we work, ensuring that we always pay close attention to your interests and act to high industry standards.

The TCF principles are designed to ensure that you receive the very highest standards of care from your advisor. We have a proactive attitude to TCF and over the years we have set up processes that benefit all our clients and increase their confidence in both Tudor Mortgage & Finance and the industry as a whole.

By committing to Treating Customers Fairly principles, we will:

  • help you fully understand the features, benefits, risks and costs of all the financial products that you buy. This includes mortgages and protection products, such as life or health insurance.
  • ensure that you receive the best advice and the right products. TCF helps us to highlight the most suitable products by making sure we adhere to very high standards of advice, service and after-care.
  • keep you informed. We will provide you with clear information and keep you fully informed before, during and after the point of sale.

Get high quality advice from the experts at Tudor Mortgage & Finance

If you're moving home or remortgaging and you need great advice, get in touch. We can also help you with a bridging loan, self build mortgage, buy to let mortgage or commercial finance.

To find out more, call Tudor Mortgage & Finance on 0333 772 0011 Or email This email address is being protected from spambots. You need JavaScript enabled to view it.

We're committed to treating every one of our customers fairly, and to ensure that you get the very highest quality advice and service.

 We will do this by:

 Providing you with all the relevant literature:

  • We will make sure we provide you with our Terms of Business, fee agreement and a Key Facts Illustration in a timely manner. You will get all the information you need to understand the costs, benefits and features of both Tudor Mortgage & Finance and any deal we recommend.

Ensuring you fully understand everything:

  • We won't use jargon or complicated industry language. We will make sure everything is clear, simple and precise in order that you understand what you are signing up for.

Carefully considering every option:

  • We will take time to scour the market, looking at all the possible options. By doing this we can ensure that we are recommending the right deal based on your circumstances, your needs and your future plans.

Implementing a full complaints procedure:

  • In the unlikely event that you are unhappy with any aspect of our work, we have a full complaints procedure in place. We take any dissatisfaction extremely seriously and we aim to learn from any negative feedback we receive.